Professional Standards

Code of Ethics
All REALTORS® pledge to abide by a strict code of professional conduct. This conduct is outlined in the National Association of REALTORS® Code of Ethics.
>> View the Code of Ethics

Ethics Complaints
Members of the public (or other REALTORS®) who feel they have been treated unfairly by a REALTOR® can use the professional standards process to seek satisfaction.
>> File an Ethics Complaint

Arbitration
Arbitration is a process by which only principal REALTOR® (only with contractual matters arising out of their relationship) may come to the association and request a hearing before the Professional Standards Committee. Abitration is mandatory prior to seeking litigation.
>> Learn more about arbitration

Mediation
Mediation is when the principals meet with a Mediation Officer of the association and attempt to negotiate a settlement of the dispute. Mediation is voluntary and the decision is binding only by mutual agreement of all parties.
>> Learn more about mediation

Tools & Training
>> Pathways to Professionalism

>> FAQ on Ethics & Arbitration
>> NAR Field Guide to Professional Standards

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