FAQ on Ethics & Arbitration

FAQ on Ethics & Arbitration

An ethics complaint charges that a REALTOR® or non-resident member has violated an Article(s) of the Code of Ethics. An arbitration request involves a controversy over entitlement to a monetary transaction (e.g., a commission).
Any person, whether a member or not, having reason to believe that a member is guilty of any conduct subject to disciplinary action.
A customer, client or REALTOR®
Yes. Ethics complaints must be filed within one hundred eighty (180) days that the alleged offense and relating facts could have been known by the complainant in the exercise of reasonable diligence. Requests for arbitration must be filed within one hundred eighty (180) days after the closing of the transaction, if any, or within one hundred eighty (180) days after the facts constituting the arbitrable matter could have been known in the exercise of reasonable diligence, whichever is later.
The Professional Standards Administrator of the Greater Baton Rouge Association of REALTORS®. You may reach out to them directly with questions by calling 225.761.2000 extension 203.
Ethics
An ethics complaint form must be completed and filed. In addition, a written statement of the facts (with appropriate documentation, if any) on which the complaint is based must also be included, dated and signed by the complainant. The appropriate Article(s) as they pertain to the facts in the alleged violation must be cited in the complaint.

Arbitration
An arbitration request form must be completed and submitted with details of the dispute and the deposit as set by the association (not to exceed $350 as directed by the board, refundable if the matter is found to be non arbitrable). In addition, include whatever documentation may help to substantiate your position.
Only Articles 1 through 17 may be the basis of a complaint. The Preamble is aspirational and establishes ideals that a REALTOR® should strive to attain. Because of its subjective nature, the Preamble may not be used as a basis for charges of alleged unethical conduct or as the basis for disciplinary action.
No. Standards of Practice may be cited only in support of the Article(s) that was allegedly violated.
Yes. A charge of violating the law or State real estate regulations is not a matter that would be considered by the Board/Association of REALTORS®. Those items should be directed to the Louisiana Real Estate Commission.
It depends on the circumstances. A REALTOR® may be obligated to arbitrate, or he/she may have a choice as to whether or not to voluntarily participate in an arbitration proceeding conducted by the board/association of REALTORS®.
Mandatory - When the dispute is between:
  • REALTORS® who are principal brokers (a sole proprietor, partner, corporate officer, majority shareholder, or branch office manager of a real estate firm) in different firms;
  • Clients and REALTOR® principals
Voluntary - When the dispute is between:
  • Members in the same firm;
  • a REALTOR®, who is a principal broker, and a non-member principal broker in another firm;
  • customers and REALTOR® principals.
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